Frequently Asked Questions
What is your warranty policy?
Every Sapphire Suitcase is backed by our unlimited Lifetime Warranty. If anything goes wrong due to a fault in materials, engineering, or craftsmanship, we’ll repair or replace your suitcase — quickly, fairly, and free of charge. Shipping both ways is included, anywhere in the world.
What is your return policy?
You have 60 days from delivery to return your suitcase for a refund. Items must be unused, in original condition, and returned with all packaging and tags. Returns are free within the EU. If you're returning from outside the EU, return shipping is at your own cost. A restocking fee applies — you can view full details in our Returns Policy.
How do I start a return?
Simply email us at info@sapphiresuitcases.com with your order number and reason for return. We’ll provide you with return authorisation and clear step-by-step instructions.
Do I have to pay customs or duties?
No — we cover all customs duties and import taxes. What you see at checkout is the final price, including delivery and any fees.
How long does shipping take?
We offer free next-day shipping in Denmark, Sweden, and Germany. Orders placed before 3:30 PM local time ship the same day. Other EU countries receive delivery in 1–3 business days. UK and Norway typically within 2–5 days.
What materials do you use?
All Sapphire Suitcases are crafted from premium recycled aerospace-grade aluminium, with reinforced corners and locking frames — built to last a lifetime of travel.
Are wheels and handles replaceable?
Yes — all critical components are modular and repairable. If anything stops functioning due to a fault, it’s covered by our Lifetime Warranty.
What if my suitcase is damaged by an airline?
If your suitcase is damaged during a flight, please follow the airline’s official damage claim process at the airport. If the airline refuses your claim and you’ve submitted everything correctly, send us the denial and report — and we’ll take care of it.
Can I use this suitcase as carry-on?
Yes — our Cabin model meets carry-on size requirements for most major airlines including SAS, Lufthansa, EasyJet, British Airways, and more. Always double-check your airline’s limits before travel.
Do you offer bundle discounts?
Yes — we offer 15% off when purchasing any 2 suitcases, and 20% off when purchasing 3 or more. The discount is automatically applied at checkout.