Terms of service

Terms of Service

These Terms of Service outline the rules and regulations for the use of our website and the purchase of our products.

Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access the website or purchase products from Sapphire Suitcases.

Use of Website

You may use our website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

Product Information

We make every effort to ensure that the information provided on our website is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing information, or other content on the website.

Product Disclaimer

Please note that our Sapphire Suitcases are crafted from high-quality aluminum. Due to the nature of the material and the manufacturing process, the suitcase may exhibit slight imperfections or minor defects in the metalwork. These are inherent to the product and do not affect its functionality or durability. By purchasing our products, you acknowledge and accept that these minor defects may be present.

Pricing and Payment

All prices listed on our website are displayed in the currency corresponding to the location set by the user. Please note that prices are subject to change without notice. Payment for orders placed through our website must be made using one of the accepted payment methods.

Order Acceptance

Your placement of an order through our website constitutes an offer to purchase the products listed in your order. We may accept or decline your order for any reason, at our sole discretion.

Shipping and Delivery

We will make every effort to deliver your order within the estimated delivery timeframe. However, we are not responsible for any delays or failures in delivery caused by events beyond our control. Please note that any duties, taxes, or additional charges for orders outside of the EU are the responsibility of the customer.

Returns and Refunds

We comply with the UK Consumer Contracts Regulations and the EU Consumer Rights Directive. You have the right to cancel your order and return the product within 14 days of receipt for a full refund, provided the product is unused and in its original packaging. Please refer to our Refund Policy for detailed information on returns and refunds.

Data Protection and Privacy

We are committed to protecting your personal information in accordance with the UK GDPR and the EU GDPR. For details on how we collect, store, and use your data, please review our Privacy Policy.

Intellectual Property

All content on this website, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Sapphire Suitcases and is protected by international copyright laws.

Limitation of Liability

To the fullest extent permitted by applicable law, Sapphire Suitcases shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the purchase of our products. This limitation of liability does not affect your statutory rights as a consumer.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. If you are a consumer based in the European Union, this choice of law shall not deprive you of any mandatory protections provided under the laws of your country of residence.

Dispute Resolution

Any disputes arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer in the European Union, you may also have the right to initiate legal proceedings in your country of residence.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website after any changes are made, you agree to be bound by the revised Terms of Service.